TERMS AND CONDITIONS

Welcome to the Exquisite Handmade Finds website (“the Website”). We offer our products and services to you based on these Terms and Conditions. By using our Website, you are deemed to have accepted these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, you may not use our Website in any way. Should these Terms and Conditions conflict with any other documents, the Terms and Conditions will prevail for the purposes of usage of our Website.

We reserve the right to update or revised the Terms and Conditions at our sole discretion from time to time. The updated Terms and Conditions will be posted on the Website and shall take effect from the indicated date of posting. The continued use of this Website following the posting of any revisions to the Terms and Conditions constitutes acceptance of those revisions.

Customers or visitors to this Website shall herein be referred to as “You” or “Your”. Exquisite Handmade Finds shall herein be referred to as “Us”, “Our” or “We”.

Our Services

Exquisite Handmade Finds provides you access to purchase products and services online, which may be revised from time to time. Access to the Website may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and be responsible for all equipment necessary to access the Website. 

Eligibility

The services on our Website are not available to minors under the age of 18 or to any users suspended or removed by us for any reason. By purchasing our products and/or services, you represent that you are of legal age. We may sell products for children, but we sells them to adults, who can purchase with a credit card or interbank transfer. If you do not qualify, you may not use the Website. Exquisite Handmade Finds reserves the right to refuse service, remove or edit content, or cancel orders in our sole discretion.

In order to place an order on our Website, users will be required to register an account with us with a unique username and password. Additionally, users are prohibited from selling, trading or otherwise transferring their account to another party. Membership is void where prohibited by law.

Use of the Website & Products

You must not: (a) attempt to change, add to, remove, deface, hack or otherwise interfere with the Website or any material or content displayed on the Website; (b) distribute, modify, copy, publish, transmit, display, sell, license, use, reuse or create derivative works of any of the contents of or material displayed on the Website for any public or commercial purpose without our written consent; and/or (c) access or use the Website in any way that could or is intended to damage or impair the Website, or any server or network underlying the Website, or interfere with anyone else's use and enjoyment of the Website.

Control Your Password

You are responsible for all actions taken with your username and/or password. Therefore you should not disclose your account password to any third parties. If you choose to share your username and/or password or your information with third parties to provide you with additional services, you agree that you are responsible for all actions taken with your username and/or password and therefore you should review that third party's privacy policy. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password and notify us.



Accuracy of Content

While we may use reasonable efforts to include accurate and up-to-date information on this Website, we make no warranties or representations as to its accuracy, timeliness or completeness. The information may contain typographical errors, pricing errors, and other errors or inaccuracies, it will be corrected as soon as practicable. We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped or received). We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event, promotion at any time without notice. The inclusion of any products or services on this Website at a particular time does not guarantee that the products or services will be available. We reserve the right to adjust and/or restrict the amount of information that you are entitled to view on the Website.

Intellectual Property Rights

All content included on this Website, such as text, graphics, logos, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Exquisite Handmade Finds and/or its content suppliers and is protected by Singapore and international copyright laws and/or other laws. The compilation of all content on this Website is the exclusive property of Exquisite Handmade Finds and is protected by Singapore and international copyright laws and/or other laws. None of the content may be copied, reproduced, retransmitted, distributed, disseminated, sold, published, broadcasted or circulated whether in whole or in part, unless expressly permitted by us and/or our suppliers, as the case may be.

Nothing contained on the Website should be construed as granting by implication, estoppel, or otherwise, any licence or right to use any trademark displayed on the Website without our written permission. Misuse of any trademarks or any other content displayed on the Website is prohibited.

We will not hesitate to take legal action against any unauthorised use of any trademarks, name or symbols displayed on the Website to preserve and protect the rights in them. All rights not expressly granted herein are reserved. Other product and company names mentioned herein may also be the trade marks of their respective owners (see Original / Licensed Fabrics below).

Payments

Payment is only accepted via interbank transfer or credit card.  Goods will not be dispatched until full payment is received by us. We do not retain any payment information or card details. We are not responsible for any charges incurred by you from your credit card company or bank in relation to the processing of any order made with us.  Please note that if, for any reason, your card payment is not authorized by your bank/credit card company, we will not be able to proceed with your order and it will be cancelled.

In a credit card transaction, you must use your own credit card. Exquisite Handmade Finds is not liable for any credit card fraud. The liability for any fraudulent use of a credit card will be on the user and the onus to prove otherwise shall be exclusively on the user.

Delivery and Charges

All items will posted to one (1) local Singapore address via mail free of postage charges or via courier at a flat rate of SGD10.00 as stated in your order. For unsuccessful delivery to your address as stated, the package will be returned to us. Your order may be re-processed subject to an administrative fee of SGD2.00 as well as any postage or courier charges. Exquisite Handmade Finds reserves the right to refuse delivery if any amount owing to us is not paid in full or if there are any other reasons preventing us from carrying out the delivery. The risk of loss lies with you during the course of the delivery of the items.

We reserve the right to refuse orders which we find to be offensive, defamatory, obscene or in violation of any third party's intellectual property or other rights.

Turnaround time

As our products are uniquely tailored and customised to your needs and requests, we aim to turn around your orders within 3 to 6 weeks of receipt of the order. However, if this is not possible, we will notify you via email.

Termination

Exquisite Handmade Finds reserves the right to terminate the services or part thereof, with or without cause at any time. We shall not be liable for any damages, losses, cost or expenses howsoever caused by arising out of termination of any part of the services, to you or any other individual.

This termination may apply to the voiding of the sale of all products on Exquisite Handmade Finds, regardless of whether payment has been made (in which case the payment shall be refunded to the customer or the issue resolved on a case-by-case basis). The cancelling, blocking or denying of a sale or purchase can be effectuated in the event of suspected fraud, hacking or technical or server complications.

Links to the Website

You may not create a link to any page of the Website without our prior written consent. If you do create a link to a page of the Website, you do so at your own risk and the exclusions and limitations set out herein will apply to your use of the Website by linking to it.

Links from the Website

Exquisite Handmade Finds or third-party sites may provide links to other websites or resources. Because Exquisite Handmade Finds has no control over such sites and resources, you acknowledge and agree that Exquisite Handmade Finds is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Exquisite Handmade Finds shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Disclaimer and Exclusion of Liability

This Website, the services provided hereunder, the information on this Website and use of all related facilities are provided on an "as is, as available" basis without any warranties whether express or implied.

To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to this Website and its content, including in relation to any inaccuracies or omissions on this Website, warranties of merchantability, quality, fitness for a particular purpose, accuracy, availability, non-infringement or implied warranties from course of dealing or usage of trade.

Exquisite Handmade Finds does not warrant that the Website will always be accessible, uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code or that the Website will not be affected by any acts of God or other force majeure events, including inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities.

Exquisite handmade Finds shall not be liable for any direct, indirect, incidental, special or consequential damages, resulting from the use or inability to use the services or messages received or transactions entered into through the services or resulting from unauthorized access to our alteration or disclosure of your transmissions or data including any information on your bills, emails, statements and other documents as displayed on the website, including but limited to, damages for loss of profits, use, data or other intangibles, even if we have been advised of the possibility of such damages.

Exquisite Handmade Finds shall not be liable for any failure to perform any of our obligations under these Terms and Conditions if such failure is the result of circumstances outside our control including but not limited to the outbreak of war, any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or any other force majeure, fire, flood or any other act of God. 

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.

Notwithstanding our efforts to ensure that our system is secure, you acknowledge that all electronic data transfers are potentially susceptible to interception by others. We cannot, and do not, warrant that data transfers pursuant to this Website, or electronic mail transmitted to and from us, will not be monitored or read by others.

Software


Although we use reasonable endeavours to ensure that any software made available on this Website is suitable for downloading, installation and use by third parties, all such software is provided "as is" without any warranty. Specifically, and without limitation, we do not warrant that any such software is virus free, without defects, compatible with other software or operating systems or suitable for any specific purpose. We accept no liability for any loss or damage caused by the downloading, installation or use of any such software, and the general exclusions and limitations above apply to such downloading, installation or use. 

Products


All products sold via Exquisite Handmade Finds are on an 'as-is' basis and we make no warranties of merchantability, quality, fitness for a particular purpose, availability or non-infringement and we disclaim all implied warranties from course of dealing or usage of trade.

Due to the customised and handmade nature of our products, there will always be some variation in colour, texture, weight, design, size (not exceeding 2cm) or packaging between products and what is found on our Website. However, we endeavour to maintain as much consistency as reasonably possible.

Original / Licensed Fabrics

Please note that we highly respect the intellectual property rights of others and will only make available original or licensed fabrics to our customers. Any trade marks or other intellectual property appearing on such fabrics do not belong to Exquiste Handmade Finds nor is Exquisite Handmade Finds affiliated or in any way related to the respective intellectual property rights owners.

International Use

We make no representation that information on this Website is appropriate or available for use outside Singapore. Those who choose to access this Website from outside Singapore do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.

Indemnity

By using this Website, you agree to indemnify and hold Exquisite Handmade Finds (and its officers, directors, employees, agents, subsidiaries, affiliates and joint ventures) (each an "Indemnified Person") harmless from any claim or demand, action, suit or proceeding brought or threatened to be brought against any Indemnified Person which is caused by or arising out of (i) your access and/or use of the Website, and/or (ii) your breach of any of these Terms and Conditions , and to pay such Indemnified Person damages, costs and interest in connection with such claim, demand, action, suit or proceeding.

Return Policy

If for any reason you are not entirely satisfied with any product that you have purchased from us you may return it to us, within 14 days from the date of dispatch. Provided it is returned in its original packaging and the product has not been used we will refund the entire purchase price excluding the cost of postage or alternatively we will exchange the item for you.

If your order is returned damaged, not in the original packaging or used, we reserve the right to levy a charge commensurate with that loss.

If we have delivered incorrect or defective merchandise, please contact us at sales@exquisitehandmadefinds.com, or using the contact us form, with your order number and we will assist you in the return of the item.

Privacy Policy

We do not sell or pass on any of our customers’ information, ie name, address, email address etc to any other parties. We reserve the right to contact you regarding your order and, on occasion, may email you about our products. If you do not wish to receive any promotional material from us, please contact us at admin@exquisitehandmadefinds.com and we will remove your details from our mailing list.